Terms of service
1. Order Placement and Acceptance
- When you place an order for Products, you submit a binding offer to ezyappliance. We reserve the right to accept or reject your order at our discretion (e.g., due to product unavailability, pricing errors, or incomplete order information).
- A confirmation email will be sent to your provided email address once your order is accepted. This email serves as proof of your order.
2. Payment
- All payments must be made through the payment methods specified on our platform. We accept major credit cards, debit cards, and other secure payment options.
- Prices listed on ezyappliance are in USD and do not include applicable taxes or shipping fees, which will be added to your total order cost before checkout.
- We are not responsible for any additional fees (e.g., currency conversion fees) charged by your payment provider.
3. Shipping and Delivery
- We ship Products to addresses within the United States. For international shipping inquiries, please contact us using the details below.
- Delivery times are estimated and may vary due to factors such as location, shipping carrier delays, or holidays. We will provide a tracking number once your order is shipped.
- Our shipping address for business correspondence (if needed) is: 222 W 83rd St, 10C, New York, NY 10024, USA
4. Returns and Refunds
- You may request a return within 30 days of receiving your Products, provided the items are unused, in their original packaging, and in resalable condition.
- To initiate a return, please contact our support team (details below) with your order number and reason for return. We will guide you through the return process.
- Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned Products. Shipping fees for returns are the responsibility of the customer, unless the return is due to a product defect or our error.
5. Product Information
- We strive to provide accurate descriptions, images, and specifications of our vacuum flasks and ceramic mugs. However, we do not guarantee that all information is error-free, and minor differences (e.g., color shades) may occur due to manufacturing or display settings.
6. Contact Information
For questions, concerns, or support related to your order or these Terms, please reach out to us:
- Email: support@ezyappliance.com
- Phone: +1 (650) 382-9623 (Attn: Benjamin Leyne)
- Mailing Address: 222 W 83rd St, 10C, New York, NY 10024, USA
7. Changes to These Terms
ezyappliance reserves the right to update or modify these Terms at any time. We will notify you of changes by posting the revised Terms on our platform and updating the "Last Updated" date. Your continued use of our services after the changes take effect constitutes acceptance of the new Terms.