Shipping policy
1. Shipping Coverage
We currently offer shipping exclusively within the United States. For inquiries about international shipping (e.g., availability, custom fees), please contact our support team using the details provided below.
2. Order Processing Time
- All orders are processed within 1-2 business days (Monday to Friday, excluding major U.S. holidays such as Thanksgiving, Christmas, and New Year’s Day).
- Orders placed after 2:00 PM ET on a business day will be processed the next business day.
- We may need additional time to process orders during peak seasons (e.g., Black Friday, Christmas) – we will notify you via email if there are any delays.
3. Shipping Methods and Delivery Timeframes
We partner with trusted U.S. carriers (e.g., USPS, UPS, FedEx) to ensure safe delivery of your products. Delivery timeframes vary by destination, as outlined below:
Note: Delivery times are estimates only and may be delayed due to weather conditions, carrier disruptions, or unforeseen circumstances.
4. Shipping Fees
Shipping fees are calculated based on your order weight, destination, and selected shipping method. You can view the exact shipping cost during the checkout process, before completing your order.
- Free Shipping Offer: We occasionally provide free standard shipping for orders that meet a minimum purchase amount (e.g., $50+). Eligibility for this offer will be clearly indicated on our website or during checkout.
5. Order Tracking
Once your order is shipped, we will send a confirmation email to your provided email address. This email will include a unique tracking number and a link to the carrier’s website, where you can monitor the status and estimated delivery date of your package.
If you do not receive a tracking email within 3 business days of placing your order, please contact us for assistance.
6. Shipping Address Requirements
- Please ensure that your shipping address is accurate, complete, and includes all necessary details (e.g., apartment number, street name, zip code). We are not responsible for delayed or lost packages due to incorrect or incomplete address information.
- If you need to change your shipping address after placing an order, please contact us immediately. We can only modify the address if the order has not yet been shipped.
7. Damaged or Lost Packages
- If your package arrives damaged, please take photos of the damaged product and the packaging, then contact us within 48 hours of delivery. We will arrange for a replacement or refund (per our Returns and Refunds Policy) after verifying the damage.
- If your package is marked as "delivered" by the carrier but you have not received it, please first check with your local carrier, neighbors, or building management (e.g., front desk, mailroom). If you still cannot locate the package, contact us within 7 days of the estimated delivery date, and we will assist in filing a claim with the carrier.
8. Contact Us for Shipping Inquiries
For questions, concerns, or assistance related to shipping (e.g., tracking issues, address changes, delayed packages), please reach out to our team:
- Email: support@ezyappliance.com
- Phone: +1 (650) 382-9623 (Attn: Benjamin Leyne)
- Mailing Address (for formal inquiries): 222 W 83rd St, 10C, New York, NY 10024, USA