Contact Us

1. Reach Us Directly
Email Support
For general inquiries, order updates, returns, or product questions, email is our fastest response channel. We aim to reply to all emails within 24-48 business hours (Monday to Friday, excluding U.S. holidays).
Phone Support
If you prefer to speak with a team member, feel free to call us during our business hours. Our representative (Attn: Benjamin Leyne) can help with urgent issues like shipping delays or damaged products.
Phone: +1 (650) 382-9623
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Mailing Address
For formal correspondence, returns (only if instructed by our support team), or written inquiries, send mail to our New York office:
ezyappliance (Attn: Benjamin Leyne)
222 W 83rd St, 10C
New York, NY 10024
United States
2. What Can We Help You With?
Here’s a quick guide to ensure you get the right support fast:
  • Order Tracking: Email us with your order number, and we’ll share the latest shipping updates.
  • Product Questions: Ask about vacuum flask insulation performance, ceramic mug care, or available colors/sizes.
  • Returns & Refunds: Reach out first to get a Return Authorization (RA) number before sending back items (see our Return Policy for details).
  • Feedback or Suggestions: We love hearing how we can improve—share your thoughts via email or phone!