Privacy policy

1. Information We Collect​
We collect two types of information to provide and improve our services:​
1.1 Personal Information​
This is information that identifies you personally, which you provide voluntarily when interacting with us, such as:​
  • Contact details: Name, email address, phone number, and shipping/billing address (e.g., when placing an order or creating an account).​
  • Payment information: Credit card, debit card, or other payment method details (processed securely through third-party payment providers; we do not store full payment card information).​
  • Account information: Username, password (encrypted), and preferences (if you create an account to track orders or save details).​
1.2 Non-Personal Information​
This is anonymous data that does not identify you, collected automatically when you use our platform:​
  • Device information: Type of device (e.g., smartphone, laptop), operating system, and browser type.​
  • Usage data: Pages visited, time spent on our site, products viewed, and search queries (to analyze trends and improve user experience).​
  • Cookies and similar technologies: Small text files stored on your device to remember your preferences (e.g., language settings) and track usage. You can disable cookies in your browser settings, but this may limit some features of our platform.​
2. How We Use Your Information​
We use your information only for legitimate business purposes, including:​
  • Processing and fulfilling orders: To verify your purchase, ship products to your address, and send order confirmations/tracking updates.​
  • Providing customer support: To respond to your questions, resolve issues (e.g., returns, shipping problems), and communicate with you about your orders.​
  • Improving our services: To analyze user behavior, enhance our website functionality, and develop new products (using non-personal data).​
  • Complying with legal obligations: To meet tax requirements, respond to legal requests, or prevent fraud/illegal activities.​
We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.​
3. How We Protect Your Information​
We implement reasonable security measures to safeguard your personal information from unauthorized access, use, or disclosure, including:​
  • Encryption: Securing data transmission (e.g., payment information) using industry-standard encryption (SSL/TLS).​
  • Restricted access: Limiting access to personal information to authorized team members who need it to perform their roles.​
  • Third-party safeguards: Working only with trusted third-party service providers (e.g., payment processors, shipping carriers) that comply with data protection standards.​
While we take steps to protect your data, no online service is 100% secure. You are responsible for keeping your account password confidential and not sharing it with others.​
4. Your Rights Regarding Your Information​
You have the following rights related to your personal information, subject to applicable laws:​
  • Access: Request a copy of the personal information we hold about you.​
  • Correction: Ask to update or correct inaccurate or incomplete information.​
  • Deletion: Request the deletion of your personal information (where we are not required by law to keep it).​
  • Opt-out: Unsubscribe from marketing communications (we may still send transactional emails, such as order updates).​
To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe (typically 10-15 business days).​
5. Third-Party Links​
Our platform may contain links to third-party websites (e.g., payment providers, social media). This Privacy Policy does not apply to these third parties—we recommend reviewing their privacy policies before providing any personal information.​
6. Children’s Privacy​
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.​
7. Changes to This Privacy Policy​
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the revised policy on our website and updating the "Last Updated" date. Your continued use of our services after the changes take effect constitutes acceptance of the new policy.​
8. Contact Us​
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please reach out to us:​
  • Phone: +1 (650) 382-9623 (Attn: Benjamin Leyne)​
  • Mailing Address: 222 W 83rd St, 10C, New York, NY 10024, USA